Mayor Teresa Jacobs opens 17th annual Mayor’s Job Fair

first_img From the Orange County Government NewsroomWHAT: The 17th annual Mayor’s Job Fair, hosted by the Central Florida Employment Council, will be held on Wednesday, Jan. 31, 2018 at the Central Florida Fair Expo Park from 12 to 4 p.m. A pre-fair workshop will be held at 11:30 a.m. and provide tips to attendees. The event is free and open to all job seekers, including those who have been displaced by Hurricanes Irma and Maria.The event will feature more than 90 companies in the fields of hospitality, healthcare, transportation, customer service, education, construction, skilled trade, government and business services.Attendees should bring a résumé, and be professionally dressed. For more information or assistance from a resource specialist, contact 407-834-4022.Orange County Mayor Teresa Jacobs will provide the opening remarks for the Job Fair.WHO: Orange County Mayor Teresa JacobsCentral Florida Employment CouncilWHEN: Wednesday, January 31, 201811:30 a.m. Pre-Job Fair Workshop12 – 4 p.m. Opening Remarks, Job FairWHERE: Central Florida Fair Expo Park – Exhibit Hall C4603 West Colonial DriveOrlando, FL 32808 Free webinar for job seekers on best interview answers, hosted by Goodwill June 11 TAGSMayor’s Job Fair Previous articleTattoo regret: Can you make it go away?Next articleUN and the United States should live by its resolution Denise Connell RELATED ARTICLESMORE FROM AUTHOR LEAVE A REPLY Cancel reply Support conservation and fish with NEW Florida specialty license plate Share on Facebook Tweet on Twitter Please enter your comment! Please enter your name here Save my name, email, and website in this browser for the next time I comment. The Anatomy of Fear You have entered an incorrect email address! Please enter your email address herelast_img read more

Your Stadium Moment !!

first_imgYour Stadium Moment !!Shared from missc on 13 Jun 2016 in Personnel Today Related posts:No related photos. Comments are closed. I’ve mentioned this in the past, but in case you missed it, I am a music freak !! I have music playing pretty much all throughout every day and in everything I do. There’s even a hashtag that a few of my friends and I started called #HRMusicShare on Twitter. It captures what people are listening to and it’s a ton of fun. Music is something that brings us all together.Read full article Previous Article Next Articlelast_img read more

The role of the branch is changing but it’s importance remains

first_imgToday’s financial services environment is characterized by change. Several drivers of change include consumers, technology, and delivery systems. Moreover, financial institutions must change with these elements to remain relevant and competitive in today’s economy. In addition, balancing service to younger and older segments and their preferences for how service is delivered will define success for the financial institution in the future – and keep in mind, that the customer is the judge of service quality.One of the biggest questions that we hear is, “How do branches maintain their relevance in an increasingly technological age?” Surveys underscore that 60 – 80% of new banking relationships are established through the branch network. Those numbers are even higher for the community based-financial institution. However, once the new relationships are made, regardless of the financial institution’s size, they migrate through a variety of delivery channels, with each customer seeking his or her most comfortable and effective method of interacting with the institution. So…how does the branch fit today and tomorrow?Omni-channelThese comments lead to a description of the future distribution system that financial institutions will employ (that is, if they haven’t already started) – the omni-channel distribution network. This network combines physical, automated, and virtual channels into a flexible, consistent customer experience. Community branches are smaller than the cornerstone offices, but offer a similar level of service. They are focused on customer service and sales, staffed by universal bankers, and showcase the institution’s technology and automation. They offer the ability to schedule subject matter experts either by appointment of through an automated or a virtual connection. ConclusionAlthough the role of the branch is changing, retail branches remains an important element in an institution’s omni-channel delivery strategy. As financial institutions evaluate their current networks or contemplate new branches, they must be keenly aware of the market they intend to serve and the business case that supports the decision. In the future, branches will be smaller and will focus on customer service and sale of more sophisticated products and services. The branch will work in a hub-and-spoke relationship with a variety of other delivery channels to offer the customer a wide variety of access points to the institution to deepen wallet share and long-term stickiness with the institution. Micro branches are often found in storefront locations or leased space. These offices can be transaction focused, but are staffed with fewer employees and more technology to boost efficiency. They are heavy on technology, automation, and branding. Micro branches rely on automated channels to provide most of the transactional capacity, with employees available for sales and service as needed. Finally the self-service branch is fully automated and heavily branded and has no employees. You can imagine a full-service ATM installation or, more likely in today’s economy, an ITM creating an outpost of service for customers with extended hours capability Furthermore, the physical branch synchronizes these channels by establishing customer expectations and the institution’s image in the market. The automated channel includes the institution’s ATMs and Interactive Teller Machines (ITMs). These channels are often self-service or assisted-service and can operate 24/7/365, locally. The virtual channels include the phone system, web-based, and mobile platforms. These channels may be self-service or offer some level of assistance and operate 24/7/365…globally.Evolution of Physical ChannelsIn the omni-channel network, the physical channel contributes to service density by providing visibility, accessibility, and the institution’s full range of products and services. As always, convenience is a driver in the consumer’s choice of financial institution. Regarding the physical channel, convenience is usually aligned with a habitual consumer commuting pattern between where individuals live, work, and shop.As the retail branch evolves, it will be developed with a specific target market and “business case” as the motivation. Branches will have a reduced footprint, scaled to meet member demands and styled to match market preferences. Space within the branch will be open and flexible to facilitate change as needed to respond to changing market conditions.Ultimately, the branch will serve as a location for financial education and advice. The branch must emphasize personal service, and delivery methods will emphasize connection with members. Credit Union personnel will literally be a handshake away from their members. Further, the environment must communicate the products, services, and benefits offered by the institution. It also will showcase a variety of technologies so that once a member is on-boarded, they will have a great understanding of the variety of ways they can interact with their credit union.Universal BankersAn increasing number of financial institutions, particularly at the community scale, are opting for “dialog delivery” relying on a universal banker. As the concept’s name implies, the universal banker greets the member at the door and begins a conversation, listening all the while for opportunities to connect member’s needs with the credit union’s abilities. This conversation unfolds in the walk from the door to the teller pod and continues as the transaction takes place. If a need is discovered, the member is invited to join the universal banker in a more private work station to meet the need. If no additional needs are discovered, the member is walked to the door and the process is repeated with the next member.Scale and PurposeThe branch of the future will be scaled and styled to accomplish several purposes. Many markets will include a cornerstone branch. This office is usually a large format facility staffed by universal bankers and subject matter experts, and additional amenities. This office is the institution’s “statement” in the marketplace. 100SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,John Hyche At LEVEL5, “Think Strategically, Build Creatively” is not just a tagline, it’s the culture. John Hyche guides the “think strategically” portion of LEVEL5’s services. In this role, John … Web: Detailslast_img read more